State Bank Of India [SBI] — Leaking my credit card information due to which i've been a victim of fraud

Address: 560076

State bank of india credit card fraud:

This is in reference with my state bank of india credit card no. 4726 4268 xxxx xxxx. Please refer the detailed history given below.

Detailed history:

On april 27, 2017, 11.30 a. M., i received a call from the no. +91 [protected] stating that the person was calling from sbi and further discussed on the procedure to redeem the reward points of my existing card. The person confirmed me my credit card no, dob details, my personal address, my official address, my designation, my last transaction amount as well.

Since all the details mentioned by the person were all perfectly right, i somehow was convinced with the call to be a genuine one. Further, the person stated to share the otp and cvv details (Which i mistakenly provided). And there, i receive messages for three transactions being done using my credit card for;

- transaction of rs. 5000/- made on sbi credit card at idea cell bill desk, mumbai;
- transaction of rs. 10, 000/- made on sbi credit card www olacabs com, gurgaon;
- transaction of rs. 10, 000/- made on sbi credit card www olacabs com, gurgaon;

I reached out to the sbi customer care immediately and got my credit card blocked. On asking what could be possibly done further, the customer executive asked me to lodge a complaint with the police, which i did the same day. Post i received the fir late evening, i visited the sbi home branch next morning and explained them the whole scenario. The feedback i got from the bank manager and executives stated that the bank won’t be of any help and i have to bear the expenses for the transaction which i never did. This is very disturbing as the amount involved is huge being rs. 25, 000/-.
Also, now sbi representatives instead of helping me out are asking to pay the amount that has been done on the card. I also requested sbi to hold this billing to avoid any penalty or additional charges, till the case is with police resolved but in vain.

Attached :

1) transaction statement.
2) fir copy


The point is customer’s data is being leaked out to some third party.

If sbi's data bank is secured, how can a third party know all the information of customer including the last transaction that was made on my card and what was the mode of the payment.

I wish to lodge an official complaint against this fraud transaction on my above credit card.

On doing further research on internet, i came across that this kind of fraud is very common and happens to ‘n’ number of customers on a daily basis. Today, it is me, tomorrow it could be anyone. This way, the pace of fraudulent cyber activity is increasing on a day to day basis.

The police asks us to wait for three months to get a further update on this. But seriously? Three months? Also, i was told that it is almost impossible to track the person who has done the fraud. Meanwhile, i will receive the credit card bill of this month which will bear the amount that was never utilized by me.
In such an instance, what will the customer actually do? Who should the customer ask help from? I completely understand that the initial mistake done was by me to share the details, but there definitely has to be a solution to this. Also, there has to be an initiative to stop all this kind of crime. This scam is being carried out by an individual or a large group or whatsoever, co-operation is definitely expected out of a customer, after all, i have been a genuine customer to sbi. The bank is not ready to help; the police gives a wait time. What is a full stop to this? Kindly help me out in this tough situation and assist me what further action i could take to come out of this without bearing the dues that i never made use of.