State Bank Of India [SBI] — lenovo k8 note refund not processed

Address: Jaipur, Rajasthan, 302015

Website: SBI

To,
The chief branch manager
State bank of india
Main branch

Subject: charge dispute "refund never processed"

Dear sir

A refund of 13998 rupees of lenovo k8 note was successfully processed on 27 august 2017 to my account. This amount should have been credited to my sbi account by now, but i have not received the refund till now.
My account number is [protected].

I have called the state bank of india customer service and also emailed the state bank of india main branch all the details many times including the unique transaction reference number which is[protected] but nobody has replied or resolved the problem. No action is being taken.

I have confirmed with amazon and they have successfully processed the refund

Kindly go through the charge dispute emails, locate the pending refund and follow the path back to amazon's payment processor to locate the refund.