State Bank Of India [SBI] — loan by pension

Sr.
My complaint is about my pension loan. I am unhappy and i am not confortable with the state bank of india in idukki (Peruvanthanam branch).
I was visit many times for this loan purpose. The branch manager cannot give the loan. The pension is from the central government, as the family pension. He always said to me come to next month we will help you but no help provided by the state bank of india (Idukki, peruvanthanam branch).