State Bank Of India [SBI] — mclr interest rate conversion

Dear sir/madam,

I have been running around so much for the mclr interest rate conversion. There is never proper guidance around this. No one picks up the phone and they keep sending me from one branch to other saying they are not incharge/authorized in doing certain type of work.

I have been taking my application from my home branch (Where loan was issued, sbi basavanagudi, bull temple road) to another branch for a signature from manager.
And also been told that i need to check for the completion of the signature and dispatch of the application, by myself, take it and come back to home branch and submit it.

This is so unprofessional and unexpected from such a big sector of our country.

Request the concerned authorities to look into the issue and address the same. I'am paying extra interest unnecessarily till this is resolved.