State Bank Of India [SBI] — misbehaving of staff

Address: Bangalore Rural, Karnataka, 562123

My self syed sha shabuddin working as agriculturalrist in nelamangala banglore rural sbi bank sitiuated near colony next to petrol bunk, i wanted to open my wife account.

When i went there the security told me to get online application filled by cyber the cyber person took 150rs to fill the online application.

Then i took to the bank they said to come by tomorrow as the senior manager not available then there was assistant manger, i wanted to ask if the senior manager not available then there will be no work done bank.
The assistant manger shouted and told we have lot more work to do here if you want to open account go to other braches where you can we not able to do
When i asked give in writing she started misbehaving anf she told we talk in the same way, then she turned out her way that we misbehave with her and the security guard shouted like we are the beggers came for begging and the security guard came like rowdy and used abusive words.

I wanted to know if consumers behave there some rules of imprisonment and all what about the staff who misbehave in such manner. They don't have any punishments.

Due few staff the bank will get bad name.
I have account in other bank till now i have made transaction in other banks till now this sbi bank was staff was worst in my knowledge.