State Bank Of India [SBI] — Misguiding, misinforming and mistreating customers.

Address: 799003

Website: SBI

Dear Sir/Madam, I applied for a "Swabalamban" loan for Rs500000/- whose documents were send to the Arundhutinagar Branch (04544), from where the officials also have visited the site (i.e my house) and gave me positive feedback regarding my project. From there on my Loan documents were being send to SBI RASMECC Agartala for further processing. Two three months passed by then I got a call from there asking me to meet them. I went there they told me to provide certain documents including Affidavits, Stamp papers and also buy cover files and produce Original Challans and all which I did as early as possible to the best of my ability. Then no one called me up for nearly three months whereas they told me they will get back to me within a week. Then I went there and to my amusement they told me that they have misplaced my file and they couldn't trace it. Then they finally retrieved my file and told me that I won't get the full amount of Rs500000/- but only get Rs150000/-. It had nearly been 7 months of continuous follow up whereby by I was mistreated a many times but I still had faith in our SBI family but at last when I got this reply that they can't give me my whole loan it was really heart breaking for a middle class person like me as I was so much dependent on that loan for my livelyhood. If it wasn't possible to sanction the loan iI could have been informed a lot earlier. Why so late? Is this the way to treat your customer. Reputation of SBI in our state is at stake due to these Officials from RASMECC as they even don't treat us as humans at times. Please do take some actions. And let me knopw why I wasn't informed earlier as I have seen people having worse projects and still getting a lot as compared to me. I want justice.