State Bank Of India [SBI] — Money deducted from account not refunded

Address: Kamrup Metropolitan, Assam, 781022

Website: www.consumercomplaints.in/new_complaint

I would like to inform that on 18/12/16 i attempted an online payment to clear trip. I got a msg that 5058 rs had been deducted from my account (Transection id[protected], but clear trip told me they didnot receive the money and asked me to communicate with respective bank. I lodged a complain over phone to sbi toll free customer care in the name of chandana devi. Customer care executives told me that my issue would be solved within 45 days but till now i dint get my money refunded. Kindly refund my money or i will take legal action.
Account no - [protected]
Customer name-chandana devi