State Bank Of India [SBI] — Money stuck in cash deposit machine 18,500

Address:	SBI DHALIARA HIMACHAL PRADESH 177103
Website:	state bank of india

Sir on 13th april evening at 5:05 -5:25 i
went to deposit money in cash deposit
machine outside sbi dhaliara in my
cousins account no [protected] . nameASHEESH RAJPUT Rs 18, 500 (500*37)
but the machine got stuck and transaction
decline due to hardware something and
the money got stuck in CDM MACHINE i
waited for 3 for minutes but no receipt
came and money got stuck in machine .
then the bank was open at that time i went
inside and told them money got stuck in
machine they told write a complaint to the
manager on 13th april 5:05 -5:30 i wrote a
written complaint letter and gave it to them
sbi employee they told to come after 2
working days on 14th and 15 th april there
was holiday so when i went after 2
working days on monday they told to
again write a complaint to manager as
they have misplaced previous complaint
letter and then they told me that cash
deposit machine part has to be replaced
technichian will come from chandigarh
then your issue will be resolved it will take
7 to 10 days as its covid its taking time
then after 10 days i again went to branch
dhaliara on 27 th april they told machine is
working you should come tomorrow we
will se excess cash and transfer your
money back to your account ..ahgain next
day i.e on 28 th april 2021 i went there sbi
shaliara branch sbi employee handling
cash told that there is no excess cash in
the amount of 18500 so i told them to
check the cctv footage at the time of
incident ie on 13th april 2021 5:05 to 5:25 i
have deposited money 18, 500 into
account [protected] notes (500 only)
they told write a complaint again again i
wrote a complaint to them they also take
details like account no acc holder name
time of transaction 5:05 -5:30 and told
they are forwarding to higher team they
will look into the matter... again i went after
3 days and the branch told me we have
send your complaint to it team and told me
to come after 10 days after 10 days
lockdown began in himachal in btw that
my massi and massad tested positive for
covid 19 my massad was in home
isolation but massi oxygen level started
decreasing me and my cousin have to6/3/2021
3/3
take them to tanda hospital emergency
she was critical so our 10 to 15 days went
there and now she recovered and we also
got our antigen tests done and after that
today 3rd of june 2021 when i went to talk
to the manager regarding my issue
manager was changed and other
employee who has was in place and know
my isssue that i have written 4 to 5 times
writtten complaints to them he told me
they thought my isssue has been resolved
he told me we cant do anything you go
and file online complaint..so today i have
got frustrated with yhis bank and there
services its been nearby 2 months but
money 18, 500 stuck in cash deposit
machine in dhaliara on 13th april 2021 has
still not come in account after so much
mental harassment due to this i am writing
this kindly help me in getting my money
refund rs18, 500 back in the account ...and
give me the conpensation worth 5000 for
mental harassment that i sufferred due to
this conduct of branch and its employees
how many times i shoud complaint ...i
have got frustrated by all this...ankit rana
-[protected]