State Bank Of India [SBI] — Money withdrawal failed but money debited

Address:

Sbi thekkalur atm

Hello,
I'm am yuvaraj. I try to withdraw money from state bank of india atm ( thekkalur) ATM ID : (IHB[protected]) using my Canarabank debit card on 5 Nov 2020 16:04:33. The cash was dispatched but in fraction of seconds before I take the cash ATM machine got closed so I withdrawal was not successful but Rs. 10, 000 got debited from the Canara Bank account. I called the Canarabank customer care immediately to report the issue but they ask me to wait for 7 days for the money to revert back into account. But after 7 days also I didnt receive the money in my account so I went to canara bank home branch ( Gobichettipalayam) to raise a complaint again. In home branch also they ask me to wait for 10 to 14 days. They mentioned that they have to contact headoffice to raise this complaint.After 14 days I went to bank again to check the status but the manager mentioned that the transaction was successful. I requested the bank to check the CCTV footage of ATM (thekkalur). After that I continuously followed up with the Canara Bank home branch for 3 to 4 months. Manager mentioned that there no response from sbi regarding this complaint. So he ask me to visit state bank of india (Avinashi branch) to report. But the manager mentioned that they don't have any information related to atm withdrawal issue.And also they can't help me report this issue.After that I didn't not know what to do and recently my help me raise the consumer complaint.I attached all the documents for the referrence. I request you to please look into this issue and help me resolve this concern. Please call or email for any additional information.email id : [protected]@gmail.com phone number : [protected], [protected]