State Bank Of India [SBI] — Mvisa transaction through scan

Address: Mumbai City, Maharashtra, 400021

Website: SBI mvisa

I used Mvisa for payment to tatasky through scan the qr code on 3rd june 2017 at around 11 am. Amount I paid was ₹700. After successfully making the payment I received reference number. But Tatasky account didn't get any recharge. For this i issue contacted sbi and as expected got reply that complaint can't be taken due to some technical issues. So, I suppose if payments is not done my account should be credited back with ₹700.
Sbi A/c No. [protected]
I have attached 2 screenshots in which 2 reference number is showing.