[Resolved] State Bank Of India [SBI] — Need clarification regarding the financial charge on retail-credit card

koushik9

from Hyderabad, Telangana

Dec 9, 2015

Address: 402107

Website: WWW.SBICARD.com

Hello Sir, My name is Bhargav Koushik (ph:[protected])I've received the statement of SBI IRCTC credit card on 9/12/2015 with financial charge on retail transaction for the amount 701.17 .Late payment might be the reason.Previous bill's Rs.7737 transaction out of that I paid Rs.7377(which is the case of overlooked) left out with almost 360 rs but I paid it before this statement is generated i.e., yesterday dec8th, 2015.Though I'm ready to accept the financial charge but as per my knowledge its just 3.35% is the charge but I dont understand why I've received financial charge of Rs.701.17. Cardno:[protected] Can anyone please look into this issue and clarify me?

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Aug 6, 2021

Complaint marked as Resolved

State Bank of India [SBI] customer support has been notified about the posted complaint.

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Comments

koushik9

from Hyderabad, Telangana

Dec 9, 2015

Hi,

I just received a call from some one saying they are calling from SBI and asking from the details of my 3 digit which is backside of the card.I dont understand why bank people would ask the 3 digit number.I feel something is going wrong here.

Please look into this issue asap.

Thanks

State Bank of India [SBI] Customer Care

from Mumbai, Maharashtra

Dec 15, 2015

Verified Support

Dear Customer,

We would love to get in touch with you and address the issue, request you to please mail us your contact or card details at [protected]@sbicard.com mentioning reference number 010122 in your mail to enable us to address your concern on priority as card number mentioned in your communication is not correct.