State Bank Of India [SBI] — No help from bank

Address: Thane, Maharashtra, 401203

Website: Na

Pathetic service from state bank of india
Past one month i have been going to the bank nallasopara west branch but always they have some or the either problem they never give a proper solution they talk about value vision and custoner service they dnt know what does it mean the branch manager is of no.use because he is always rude . I was getting late for my work i told the lady in the branch that my brother will collect the passbook for me and my father as before he collected passbook for my mom and that time he was allowed and now today they are asking for authorisation letter after making me wait for 1 hr. This is ridiculous.