State Bank Of India [SBI] — non clearance of cheque dropped on 13.09.2017 to returned today to drop at account holding branch

I am esteemed customer of yr bank with s. B. A/c [protected] at madhura colony, hubli. I have dropped a vijaya bank, keshwapur, hubli cheque no.031517 for rs. 10, 000/- on 13.09.2017 at your main branch, keshwapur, hubli and they called on 16.09.2017 in the afternoon informing me to collect the cheque back and drop at yr account holding branch, since we are not able to clear the cheque and credit the proceeds to yr account. Today i went to yr keshwapur branch and found that the said cheque was still pending without clearing i. E. Even after 8-10 days. When i enquired with concerned officer has informed that henceforth not to drop my cheques at their branch i have to drop my cheques only at madhura colony since we are having lot of cheques to clear. I want to know is there any rules of the bank that the customer has to transact only through the branch where they have the account. I am very much unhappy and dissatisfied with the worst services rendered by your staff which shows the poor efficiency of the staff. Your bank should have sent the cheque through them to madhura colony for clearance which is part of yr service to the customer.

I want to know the rules for transacting with yr esteemed bank for deposit of instruments and clearance. Advise officials to render goods services to you customers to keep the name of bank high.