State Bank Of India [SBI] — non cooperation to existing customer

Dear sir, ii have a problem with the name change to withdrawn the fixed deposit amount at sbi nambur, pedakakani mandal, guntur district. As i provided all the necessary affidavit and declaration, but still they are asking gazette as i had all educational certificates with changed name. Can't they go with revenue enquiry instead of gazzette in village like nambur where all the villagers know me very well. So that they can give to the right person. I got totally irritated with the authority for roaming since from the last three months everyday.