State Bank Of India [SBI] — non dispensing of cash withdrawal from sbi atm (id: s1bb[protected] at rdso lucknow on 1st august 2017.

Address: Lucknow, Uttar Pradesh, 226005

From: pradeep chopra lucknow, dated 02n august 2017
111-chander nagar, p. O: alambagh, lucknow-226005.

Dear sir,
Subject: non dispensing of cash withdrawal from state bank of india atm, rdso on 01-08-17.
Reference: (I) my sbi account no. [protected], branch chander nagar lucknow (06056) &
(Ii) photocopy of atm transaction slip / atm customer advice dated[protected].
This is to inform you that on 1st august 2017 i tried to withdraw rs. 15, 000.00 (Rs. Fifteen thousand only) from rdso, lucknow sbi atm but could not receive the cash.
To my great surprise the atm did not dispense the cash and instead dispensed a slip (Atm transaction slip / atm customer advice) with the message:
“sorry unable to process”
“inconvenience is regretted. Kindly contact your branch or call 24x7helpline at [protected] or[protected]”
The security guard of the sbi atm was sitting inside the atm chamber. I asked him the reason for declining the transaction by atm? He replied, “server is down, you can try after half an hour”. I pressed the button ‘cancel’ of the transaction key board of the atm and left with ‘atm customer advice slip’.
I returned again after some time and withdrew rs. 20, 000.00 (Rs. Twenty thousand only) but the balance communicated to me by sbi through sms was rs.34.659.85 (Rs. Thirty four thousand six hundred fifty nine and paisa eighty five only) instead of rs.54, 659.85 (Rs. Fifty four thousand six hundred fifty nine and paisa eighty five only).
This clearly shows that an additional rs.15.000.00 (Rs. Fifteen thousand only) have been debited from my account though i could not receive the money due to the reasons best known to sbi only. The atm transaction slip / atm customer advice is an evidence to it.
Therefore i will request you to kindly credit rs. 15, 000.00 (Rs. Fifteen thousand only) to my above account immediately and oblige.
Thanking you,
Encl: statement of savings bank account no. [protected] & photocopy of atm customer advice.
Yours sincerely

(Pradeep chopra) (M) [protected] (R[protected], e-mail: [protected]@gmail.com