State Bank Of India [SBI] — Non payment of balance amount after closing the account.

Address: Visakhapatnam, Andhra Pradesh, 530013

Website: SBI

I had a saving bank account in SBI at IIS, Bangalore branch bearing an account number [protected], to which my SBI account at Dwarkanager branch in Visakhapatnam is linked under the same ID.

I sent a letter to the Bank requesting them to close my account at SBI Bangalore along with the cheque book and the debit card by speed post April 28th..
I never got an acknowledgement from the bank regarding my request. Out pf nowhere, I got a message informing me that Rs 575/- has been deducted as closing charges.First of all I don't understand why Rs 575/ is deducted as closing charges.Secondly, even the balance amount after deducting Rs 575/-from Rs 5000/- is not been refunded.The balance should have been transferred to my linked account easily. When I called the customer care, they said they could not help me with this(what's the point of a customer care). I then sent repeated emails to the branch email id to which I never got any reply. I wonder how come the biggest bank of our country is not reacting even for a simple and genuine request. I kindly request you to look into the matter at the earliest.