State Bank Of India [SBI] — non payment to merchant for their service

Address: 560079

Website: Onlinesbi.com

I recently tried to pay rs.650/-to tatasky merchant thru my inb facility of sbi by using bharatqr code. Transaction was sucecessfully completed and voucher was generated no uv[protected] on 6 th sep 2017. However merchant did not receive the money. I contacted tatasky they did not help in the matter except directing me contact the bank. I called sbi call centre and i could not contact any person under the maze of option on ivr. Now i am sending the mail to get back my money and to know why the money was not directed to the merchant. Pl help me in getting the issue resolved
Bhaskara ac no [protected]