State Bank Of India [SBI] — non posting of quarterly interest amount in the account

Address: Kolkata, West Bengal, 700008

Dear sir,
I hold an od account at your taratala branch which accrues quarterly interest from my deposits held at the same branch.
The scheduled date has been passed on[protected] i. E. Five days back out of which three were full working days.
The posting has not yet been done despite my reminder.
I request you to look into this with focus on two things :-
1) reason for non posting of the accrued interest,
2) reason for not sending sms to intimate the customer about this very important issue when sms are sent even for all reasons.
Thank you,
Warm regards,
Ashok kumar singha
Contact [protected]
Note : please avoid calling customer to the branch.