State Bank Of India [SBI] — Non Realization of fund from ATM

Address: North 24 Parganas, West Bengal, 743193

Dear Team,
This is to inform you that on 13/2/2017 we punched NSBI ATM card in India (Kampa Military Station SBI ATM counter), Kampa, (N) 24 PGS, West Bengal, after punched unfortunately suddenly the screen was BLANK. We wait for some time in front of the system but nothing is happens (we did't get any slip/message). On the same day (evening) we withdraw 12000/- (Nepali) conversion 7500/- Indian (IC) from other SBI ATM counter.(Kancharapara)

On 15th Feb'17 after getting of Bank statement from NSBI, Rampur Branch, Birgunj, Nepal, we found that on that day (13/2/17) 12240/- & 12240 is Dr. from my A/c through transaction No-CWDR/[protected] & CWDR/[protected] respectively but I received only 12000/- (Nepali conversion 7500/- IC).

Immediately I log a complain to NSBI, Rampur Branch, Birgunj, Nepal.

Information:
Name: SANJAY KUMAR DEY
CITIZEN: INDIAN
Working Location: BIRGUNJ, NEPAL
NSBI A/C : [protected]
ATM CARD: [protected].

Kindly do the needful in this respect so that the excess withdrawn amount is Cr. in my NSBI A/c.
I do hope you will consider the same as urgent basis.

Today we completed 2 months.