State Bank Of India [SBI] — non sanctioning of housing loan & unethical behaviour

I have submitted an application along with all the documents required for the sanctioning of housing loan at sbi, ennikkara branch. But the same had been kept pending without any action in the branch for more than two weeks due to the transfer and posting of the branch managers. After taking charge of the branch, the new manager, considering my grievances took all his efforts to sanction my loan without further delay. Accordingly, with pre - sanction, he had forwarded my file to rafmec, nedumanghad region at kudappanakkunu on 16.08.2017. Unfortunately, the authorities at rafmec take any interest to sanction my loan in time, eventhugh, repeated request of the branch manager. At last, i personally, went to the office of rafmec, kudappanakunnu on 31.08.2017and enquired about my loan one staff named soman behaved indecently and told me that they will pass the loan as and when they desired and go any where to complaint against them. It is submitted that i have already completed the roof concreting work of the building, considering the then branch manager"s words that the loan will be sanctioned within two weeks.
In the above circumstances, i humbly requested you to take necessary steps to register my complaint and sanction my loan as early as possible.