State Bank Of India [SBI] — Not providing provisional certificate

sanket2008

May 2, 2017

Address: Gandhinagar, Gujarat, 382010

I want provisional certificate for 2017-18 to present in my company for investment declaration. The certificate available online (www.onlinesbi.com) is old one (For 2016-17). We visited the branch to get the certificate and was told that you will get it in november. So does it mean i have to wait till november just to get the provisional certificate? Why? So i cannot show my investment (Principal amount and interest) till november and let my company deduct taxes till november? Does it make any sense?
Since last two years also, i have to personally visit the branch in may and i get it after spending my precious time (Just because they were not providing it online).
Now, once they have started providing it online, it is an old one of no use. And this time they are saying you will get it in november. What the hell is this?

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State Bank of India [SBI] customer support has been notified about the posted complaint.

May 02, 2017

Updated by sanket2008 How do we deal with such banks ? I just want my provisional certificate - they are not giving it online. Once they start giving it online, that is an old one[protected] of no use. So I have to personally visit the branch just to get the provisional certificate ?
Once you go to branch, they tell you won't get it in May, you will get it in November. Which bank gives such answer or replies ? Just for providing a provisional certificate.
Now you call the branch - nobody picks up the phone.
After so many attempts, you get a call reachable and they tell I will forward the call to required person and phone cuts off.
You open the SBI complaint site for complaining (https://cms.onlinesbi.com/CMS) and after entering each and every detail, when you click submit, you get Gateway Timeout error, form not submitted. What am I supposed to do now ?