State Bank Of India [SBI] — not received my renewed atm debit card

Address: Visakhapatnam, Andhra Pradesh, 530017

Good day, i applied for new atm card due to expiring the old one in this yer. I mentioned clearly my new (Rented) address on application form but i didn't get any message or call to my mobile number which i had mentioned in form. After consulting bank sbi waltair branch telling it was returned to head office hyderabad. So how i can collect my atm card of new one. Even if i go to waltair branch they are not bothering and simply telling they can not make a call and inform and also they donot have time to call n tell. I din't recieve any message when it come. Plz suggest me how to get the new one.

A/c holder name:
Ravada venkateswara sarma
A/c no: [protected]
Sbi waltair branch
Visakhapatnam
Mob: [protected]