State Bank Of India [SBI] — NOt Starting full emi , just keep on deducting interest.

Hi,
It was clearly mentioned in moratorium form that after 6 month full emi will start, even though they have not started full emi and keep on deducting interest only in 7 month also . So sent mail to SBI and they sent back with form to fill and send back, I have already sent SBI the form for starting full emi after 6 month with duly signed . but from last month they are not eve deducting interest amount nor started full emi, but only kept adding interest amount . Its now 2 month they kept adding interest and not even deducting any amount . Please help, due to covid I cant travel to bangalore also now stuck in my home town .

Loan account nr- [protected], file nr - 13845, SBI whitefiled branch .
My Mail -id - kuila.[protected]@gmail.com