State Bank Of India [SBI] — Online cheating and fraudulent debit of amount of Rs, 1, 23, 500/- on 04/06/2021 from my SBI A/C No. [protected]

basabdas

Address:

BASAB KANTI DAS 11, DEVDARSHAN BUNGALOWS, NEW C G ROAD, CHANDKHEDA, AHMEDABAD-382424 M. 9898022895.

On the above subject matter it is to state that I had already registered the same online fraud to cyber crime FIR NO. CCIRU-281957 on the same date within 30 minutes of the crime committed by published Air Asia Customer Care number[protected] and also registered a complain to Chandkheda Police station as well as with local Branch SBI, IIT Chandkheda on 05/06/2021.

In this contest it is to mention that as per existing regulation for on line transaction of SBI customer only Rs 10, 000 is allowed as quick transaction without adding any beneficiary. But surprisingly in this case 4 transactions were allowed simultaneously for debit from my aforesaid SBI account for amount of Rs, 50, 000/-, Rs, 25, 000/-, Rs, 25, 000/- and Rs, 23, 500/- respectively to various bank account through on line transaction by UPI/IMPS/NEFT causing a total fraud of Rs, 1, 23, 500/-.

All the transaction from my SBI account had been made by the fraudster within approximately 20 minutes without adding any beneficiary and also much more than the allowable limit for online transaction which is completely in violation to the promulgated regulation of SBI for on line banking transaction. This has also raised question about the software security of SBI online transaction for we customer.

I therefore earnestly request your honor to investigate the matter in the light of mentioned facts and try to retrieve my hard earned money which has happened in contravention to the promulgated regulations of SBI net banking policy.

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State Bank of India [SBI] customer support has been notified about the posted complaint.

Jul 09, 2021

Updated by basabdas Local Branch SBI, IIT Chandkheda, has informed on 01/07/2021 that they have forwarded all requisite paper for further processing and also intimated that bank cannot be held liable for the negligence on the part of the customer.
As SBI is not taking any responsibility for the poor customer and trying to hide their own flaws in the net banking system and its misuse by the fraudster, the same is being forwarded to you for protecting customers right and justice.

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Comments

basabdas

The fraudster after hacking my net banking had made four transactions which all were more than the allowed limit of Rs, 10000 and also without adding any beneficiary that is the greatest violation in the committed crime on 04/06/21 using SBI net banking system.

I want immediate intervention by the appropriate authority to sort out the case of money cheating on line and also urge to refund my money at the earliest to regain the trust on SBI as an old and loyal customer since last 40 years.