State Bank Of India [SBI] — Ordered goods not received

Address: Gurgaon, Haryana, 122013

Website: Payment Gateway Paynimo on behalf of , Zepmart

To The Chief Branch Manager State Bank of India JNU, New Campus New Delhi Sub: Complaint regarding Debit Card Dispute (SB A/C [protected]) Sir, I would like to bring this fraudulent case promoted via Junglee.com. I have ordered a LG 42LB550A 106.68cm (42 inches) Full HD LED TV from one of the on-line shopping mart ZEPMART.COM. I have placed the order on 08/11/2015 and made an on-line payment to Pyanimo of Rs 30801 through my Debit Card POS 00001693 at MOTO_TPSL[protected]attached the transaction details and the initial mail received). On 09/11/2015 I received follow up from Zepmart as confirmation mail stating that your order has been updated... Payment received order completed. Paynimo has received payment of Rs 30801/- on behalf of Zepmart (attached copy of order Information received from Zepmart). It's been more than four weeks now and have no clue about the order placed. I have tried several times reaching out to the Zepmart but the seller (Zepmart) is un-responsive. Smelling doubt in the matter I have already requested (on 19/11/2015) Zepmart for a return of the whole amount Rs 30801/. Zepmart has shown its corporate office address as 773/Sec 14, Guragon, Haryana (mob. [protected]). On 19/11/2015, I physically went to their Corporate Office at 773/Sec 14, Gurgaon to enquire about the matter. I was surprised to note there is nothing like Zepmart at the address given. Its seems Zepmart, Junglee, Paynimo and Amazon are in hand in glove and cheating customers and are equal partners in such on-line fraudulent cases. Sequence of Events 08/11/2015 at 10:30 PM Registered at Zepmart (account created) 09/11/2015 at 10:33 AM Received Order No # 719 and Comments from Zepmart as Payment received order completed Order Deatails received from Zepamrt Product Name LG 42LB550A 106.68cm (42 inches) Full HD LED TV Payment Method Paynimo Rs 30, 801/- (online payment done through SBI Debit Card) Shipping Method Flat Shipping Rate 13/11/2015 Customer care from Zepmart told: Product ordered will be delivered before 18/11/2015 19/11/2015 Requested for cancellation of order and return of Money. 20/11/2015 Received response from Amazon 20/11/2015 Enquired from Paynimo regarding transfer of Money to Zepmart before delivery of product 21/11/2015 Paynimo asked me to enquire from the merchant only saying that they are engaged with the merchant for offering payment aggregation services only. 30/11/2015: Received response from Junglee accepting Zepmart as their listed company and further stated that now they have de-listed the company (reason not stated), Junglee is not willing to offer me any additional insight or action in the matter. Now I will request you to enquire about the matter and help me to recover my money from Paynimo/Zepmart/Amazon. An early action in the matter will be highly appreciated. Thanking you With regards Sincerely yours (Anil Gupta) C 268, Kendriya Vihar Sector 56, Gurgaon