State Bank Of India [SBI] — otp not received

Address: 201014

Otp is not coming in my registered mobile number for the last one month, even the otp is not being received in my registered e-mil id also.
Have written numerous letter to the state bank manager of indirapuram, gaur gravity branch, sbi code - 70785 and there is no revert and nothing to solve the issue. The branch manager mr. Alok ranjan roy and the staff are not bothered of the complaint and are not at all pro-customer. Very bad and poor service from the branch very unlike the service we get from sbi credit card customer care, shame on sbi bank

To,
Mr. Alok ranjan roy,
Branch manager,
Sbi - indrapuram (Former sbt)
M-[protected], t[protected]/34

Dear sir,

Please note had complained to you via e-mail on 14th march 2018 and there after have repeatedly have sent you e-mail that am
Not receiving otp to complete my banking transactions.
On a few instance otp when not received by sms, could use the resend option to get otp on my registered e-mail id.
Now this option of email is also not working.
Am an nri customer and depend on the internet banking for transactions related to india & family needs.
Please look on to the issue,
Awaiting revert on the same,

Thank you,
With warm regards
Good day,

Sumit sinha,

On wed, mar 21, 2018 at 9:35 am, sumit sinha wrote:

Dear mr. Alok ranjan roy,

Am still not able to do any transaction.
Had initiated a inter bank transfer today,
The same failed as no otp was received,
Have attached screen shot of the internet banking and also of the sms as received which do not have the otp,

Please have the same rectified, this time it is taking long to get resolved,

Thank you,
With warm regards
Good day,

Sumit sinha,

On tue, mar 20, 2018 at 4:12 pm, sumit sinha wrote:

Dear sir,

Thank you for your prompt reply.

As suggested tried to do a inter-bank transaction,
But failed.

Still otp is not coming, only a sms is coming which is irrelevant - "screen shot of phone screen attached".. Only this sms is coming everytime am initiating the transaction.

Kindly initiate the necessary action as required,

Thank you,
With warm regards
Good day,

Sumit sinha,

On tue, mar 20, 2018 at 3:59 pm, sbi 70785 wrote:

Dear sir,

Text message was generated form our branch to confirm that sms alert services are active. We request to initiate small value transaction and advise us for any error. If possible with screenshot.

With thanks

Alok ranjan roy

Branch manager

Sbi indirapuram.
From: sumit sinha
Sent: tuesday, march 20, 2018 6:11:00 pm
To: sbi 70785
Cc: moumita sinha
Subject: fwd: sbi cif no.[protected] ; account no. [protected] ; [protected]

To,
Mr. Alok ranjan roy,
Branch manager,
Sbi - indrapuram (Former sbt)
M-[protected], t[protected]/34

Dear sir,

Thank you for all assistance as extended to my wife.
She visited you as i was not able to perform any inter-banking transaction as no otp was being received vis sms in my registered mobile.
Yesterday received two test sms from sbi.
This week would try and do some transaction and check if the same issue has been resolved or not,
Post the same would keep you posted on the outcome.

Thank you again,

Thank you,
With warm regards
Good day,

Sumit sinha,

— forwarded message —
From: sumit sinha
Date: wed, mar 14, 2018 at 9:50 am
Subject: sbi cif no.[protected] ; account no. [protected] ; [protected]
To: indirapuram
Cc: parimal. [protected]@sbt.co.in

Dear sir,

This is to bring to you notice that am a nri account holder in your bank

Sbt cif no.[protected]
Nre account no. [protected]
Nro account no. [protected]

Please note am not able to transact with my sbi accounts - specially the inter bank transfer of funds.
No otp is being sent either in my registered mobile as well as in my registered e-mail i'd, this is the second day in succession am facing this problem.

Kindly look in the matter and accordily do revert,
Awaiting your reply on the same,

Thank you,
Good day,
With best regards,

Sumit sinha.