State Bank Of India [SBI] — Passbook not been updated

Address: New Delhi, Delhi, 110034

My mother has pension account in state bank of patiala, Rama Market, Pitam Pura, New Delhi branch code 50403. Last friday I went there to update her passbook, as she is not able to go.

The pass book is bit old so machine did not read the bar code and it had happen earlier also. Then I went to the counter to get it updated. The lady there was rude. I told her that I have faced this problem earlier also so please update the passbook.She said get it updated from machine, as earlier entry was done by the machine.

I told her that now it is not accepting as passbook is old. She refused to update it.Its hardly 2 mints job.

My mother is not happy with all this. We have complaint earlier also when the printer was not working for 3 months.