State Bank Of India [SBI] — Passport portal: money deducted and status failed

Address: 521108

Website: portal2.passportindia.gov.in

Dear Customer Care

My sel[censored]day,[protected] I Paid 2017 Rupees to Passport seva by Selecting other Debit card section and pay the amount after in my bank account money would be deduct but Status on passport dash board is on failed.
what i do now.. please help me.

my Application Reference number is 17-[protected].

i sent mailto this number "customercare.[protected]@sbi.co.in" many times but no response