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State Bank Of India [SBI] — Payment deducted but not recieved by jee portal

Address: house no. 1468/b , JYOTINAGAR , KURUKSHETRA
Website: merchant.onlinesbi.sbi/merchant/merchantinterother.htm

I made a transaction of rs 2000 for the jee 2024(session 1, 2) application form to sbimops, it is deducted from the account but not recieved to the jee portal.
Please solve the problem.
Please refund my amount.
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