State Bank Of India [SBI] — payment deducted but transaction failed

Website: sbi net banking

Dear sir,

I had tried to make a payment of rs.2728.67 regarding exam application fees on 10th february 2018 to institute of chartered accountants of india (Icai) through payment gateway sbi debit card. While all the details being filled to make successful payment through sbi debit card then after a minute it shows payment failed but amount had been deducted from my sbi bank account. Payment double times deducted. I had made a complaint with sbi customer care regarding this but still yet today i. E, 22nd june 2018, my complaint not resolved. I did not get my amount refund back to my account. Please help me regarding this. My payment double deducted still not got any refund credit. Please see my below attached image for details.

Transaction date - 10th february 2018
Details in the statement - by debit card-othpg
[protected]institute of
Charted anoida-
Amount - rs.2728.67