State Bank Of India [SBI] — Payment failed after OTP and amounts deducted from account

Address: 620014
Website: SBINETBANKING

1-Incident happened on date 5th April 2017 during payment for amazon site for cloths purchasing . I called AMAZON also they are saying they have not received the amount and cancelled the order. REFERENCE NUMBER KDO8lx7sIyph6hPyalZdkUSUhIGABBXCIZ3 and amount 3248.
2-PAYMENT FAILED AFTER OTP FOR BSNL BILL PAYMENT THROUGH NET BANKING ref ISBI[protected]IGABCBWPF2 amount Rs 371.00.
first of all why this is happening and please refund the AMOUNTS.
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State Bank of India [SBI] customer support has been notified about the posted complaint.
 
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My account number [protected].Mr.kalikrishna maity.
Subject SMS charges two time fast time 17/02 /2017 ...44/- and 25/3/2017...20/-...plz csuges send me
My mail id- kali.[protected]@gmail.com

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