State Bank Of India [SBI] — payment not received from bank and they charged for it with other charges.

Address: New Delhi, Delhi, 110023

As im a sbi credit card holder
I transfer the money from my sbi credit card to other canara bank credit card as sbi have this facility on 16th dec 2017

Card no. [protected]
Name : aditya kumar
Contact no. [protected]
Complaint no. 1-[protected] (Many time they changed)

But they are not transfer the amount (19812 inr) into my canara bank credit card.

And they charged me the amount in my dec. Sbi statement with other charges includes.

And when i call the customer care on jan starting week and raised the complaint they tell me that please pay your statement amount if the money is not going to your another credit card so we will refund the money with in 5 working days

And i pay full amount of money with other charges

After that whenever i call to sbi customer care they simply denied about the transaction and said it is already transfer and then i send then my another account statement that proof the amount is not credited after that thay dont have any reply and always says give us time for 5 working days and they close my complaints many time without resolved my complaint

Many time i speak though mail with nodal officer and principal nodal officer as well but they don't want to listen me so

Last to last month i stopped my credit card payment so they send the persons to my house without my presents and harass my family members about payments

And even i complaint regarding this as well to nodal officer they not stopped with this things they send many time the executive without id card and harass my family only when i was not presents in home and when my family asked for the id card to the person they ran...

So as a common man i give up and paid for amount of payment because they harass my family many time very badly and they are in very big trouble because of that. And insult my family members in front of public.

And now when i paid the full amount of money to the bank i want to take this matter to higher level. And still i didn't get my money back and its about 5 months...