State Bank Of India [SBI] — payment not received while amount deducted from account

Address: Jaipur, Rajasthan

On 12/08/2017 i requested a transaction for 2000 rs/- at kishanpole market jaipur rajasthan by PNB ATM but it showen that "sorry unable to process" then after i tryed in HDFC ATM at kishanpole market but it also showen on screen same "unable to process".and then finally i went for SBI ATM in nearby kishanpole market but at first 3 attempts its also showen me "unable to process " but on 4th attempt when i requested same for 2000 rupee it showen me "insufficient fund".
and when i contacted to helpline no. they told me to contact in my home branch but that day was saturday and time was 5:00pm .so i could not contact to home branch. on monday when i went to home branch (viratnagar, 303102 jaipur. rajasthan) and contacted to a bank employee and told him about my query then they told me that amount of 2000 rupee has been withdrawn from ATM but infact i did not get any money.
so kindly i requested to you to help me to refund my money of rs 2000 as soon as possible because i have much strong requirement of that money because i am a student and rs 2000 is a such a large money for any student.
thankyou for such a wonderful plateform.