State Bank Of India [SBI] — Poor client service

Address: Mumbai City, Maharashtra, 400064

I have my ppf account with sbi kandivali (West) shankar lane branch. I had applied for conversion of my account from minor to major. The lady gave us the form and list of documents to be submitted. After completing the required procedure we went the next day to submit our form along with required documents and we waited for about 1.5 hrs and wen we submitted the form the lady informed us that the form was wrong form and blammed on us that why did you take the wrong form. Immediately we filed the correct form and submitted along with the documents which she told us to get but she asked for several more documents. We went nxt day and again she asked for more documents. We visited her for about 5 -6 days and on the 6th day she told us that ur account has expired so u need to fill one more form along with kyc. It's a kind request to kindly look into the matter because their duty is to help people and not to harass them..