State Bank Of India [SBI] — premature withdrawal from flexi account

Address: Golaghat, Assam, 785621

Sir, i had opened a flexi account in sbi mangalapuram (5317) through online mode last year i. E 2016. But due to some financial problem i had approached to premature closed my said account through online but it was couldn't processed. After that, i approached to my home branch but they're not able to resolved the matter. Since 2-3 months, i repeatedly tried to closed my said account but it didn't work. Branch staff concerned are inform me that it is not possible to closed. Sir but as per policy/ guidelines premature withdraw is allowed, sir please help me because i totally unhappy/ hopless.