State Bank Of India [SBI] — recharge not done and amount deducted from account

Address: Pune, Maharashtra, 411004

I did recharge of rs.348 using sbi freedom app. But recharge has not been done yet. I got message from sbi that your recharge has been done but it hasen't been done yet. Even the customer executive doesn't talk to us properly. I asked them to give refund of my amount but the executive said it cannot be done. If the rechaarge has not been done then they must refund the transaction back to my account.