State Bank Of India [SBI] — refund for emi account not credited

Anonymous Unknown

from Hyderabad, Telangana

Jul 20, 2018

Address: Jaipur, Rajasthan

Website: www.sbi.co.in

I had used my SBI debit card for emi account for purchasing redmi note 5 on flipkart on 15th may, 2018. I had returned the product, but my emi account was not closed. I raised a complaint with flipkart and they said they had transferred the amount into my account on 11th july, 2018 so that I can close it. They provided me with refund reference number. However, the said amount is not reflected till now in my bank account. I have been paying installments for two months for the product which i even did not purchase. I repeatedly contacted my branch SBI Tonk Road, Jaipur but they are not resolving my problem. I went to submit the charge back form, but they refused to accept it. The branch officials seem clueless and are unable to help. I request for immediate resolution of my complaint.

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State Bank of India [SBI] customer support has been notified about the posted complaint.

Jul 24, 2018

Updated by Anonymous Unknown HI. I am updating more details as requested by SBI customer care for refund of the amount of Rs 8730. I am sharing the details given to me by flipkart.

I am again sharing the details provided by Flipkart regarding the refund made to my bank account.

Refund reference number: PZT[protected]
Refund date and time: 02 Jul 18, 05:26 PM

Also, this is the message I had received from Flipkart.

Here are your refund details:

Refund transaction number: IN[protected]
Refund date and time:[protected], 05:26 PM
Refund amount : 8730/-
Payment mode: Credit Card Emi

I had contacted my bank branch with these details, but they were unable to help. Please confirm whether these details are correct or not. Kindly send a document regarding this so that I can tell the Flipkart regarding refund for further action.

Thanks

Rajarshi Shah