State Bank Of India [SBI] — Refund initiated by Amazon, but I still not receive.

I ordered {CAMLIN WHITE BOARD MARKER INK BLACK (SET OF 6) AND 2 MARKER COMBO} on Amazon.And I paid online through debit card.

Order date 10-May-2021
Order #[protected]
Order total 322.00 (1 item) .
Dispatched 12-May[protected]May-2021

But that order did not arrive on time.Call Amazon customer care and cancel my order and Customer Care said that your payment will be refunded in 3-4 business days.But it's been 5-6 days but no refund. When I call Amazon Customer Care again, it says that there will be a refund, you must have got an RRN(Refund Reference No.) and check it. do not receive the refund, please contact the bank's customer care and mention the below RRN (Refund Reference Number).

RRN-416225

Then I Calling the bank customer care, he is saying that now you have to go to the bank, all the money will come in the account. ButBut due to the lockdown, the bank is depositing and withdrawing money. Currently all other services are closed. So tell me how do I get my money back?
mein aap se niwedan kartaa hun ki please aap mera bank ko boliye ki mera paisa mere account mein mention karde..