State Bank Of India [SBI] — Refund initiated by Amazon but not reflected into my bank

Address:

Mudinepalli, krishna district, Andhra Pradesh 521325

Sir/madam i have purchased a product amazon which costs 2849/-rupees, i had returned it back and amazon had initiated the refund amount and shows that's it is credited to my bank account but the money was not credited to my bank account, the date of refund credited by amazon is 18/06/2021 but still I can't receive my money to my account, when I called amazon Coustomer service they were telling that, they had already initiated the payment, you go and contact your branch.when I contacted the branch they were saying that there's no money credited from amazon. Amazon customer service members had given the refund reference transaction number and it's ID
The refund reference transaction I'd[protected]
Transaction I'd for the payment of 2849/-rupees is - 1d6LP9Q208VCKMR5F9
pls help me get out this problem sir/madam
Mobile number -[protected]