State Bank Of India [SBI] — Refund initiated by amazon through IMPS mode but still amount not credited

On 25th june 2021 my amazon refund should be credited through IMPS mode. transaction was success full from the amazon and i did not receive any kind of payment . but when i approached to SBI home branch to file a charge dispute . they said there is no charge dispute to file chargeback . please make the possible way of amount to be credited
transaction details :
reference number :[protected]
transaction id :-29GVKWTZ2WVJ9Z2O
AMOUNT 995rupees
date 25th june 2021 time 11.34am
please close the issue by reflecting the amount
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