State Bank Of India [SBI] — Refund issue with sbi card

Address: Gurgaon, Haryana, 390025

Website: sbicard.com

I placed order on 21st june with industrybuying.com. Somehow i cancelled order same day. And i received cancelled order confirmation mail from with industrybuying.com on 28th june stated that "refund of rs. 4398.0 on your order no:[protected] with industrybuying.com has been processed and will be credited to your account in the next 2- 5 working days." it is almost 9 working days completed and i still not seeing amount in my cc statement. Can you please look in to matter and reply me asap.

I spoke many times with sbi card customer representative but never received satisfactory reply. I provide them refund transaction id ([protected]) to trace transaction, and they said they won't be able to trace transaction with transaction id. All they are saying that there is no refund reflecting in my account and suggest to ask merchant. And when i speak to merchant they repeatadly says transaction completed from our end and providing transaction id.

Now matter is merchant says contact creditcard provider and creditcard provider says contact merchant.

What should i do?