State Bank Of India [SBI] — refund not happening.

Address: Mumbai City, Maharashtra, 400025

Dear sir,
I submitted my application for reissue of my passport and fee paid by online debit card, my transition failed but money was deducted from my account and has not yet been refunded, and the helpline number is also not working, please refund my money as soon as possible.
Application reference no. 17-[protected]
Fees paid : 1500
Transaction id : cp92661920
Transition date : 27.07.2017
Bank : icici bank
Debit card.