State Bank Of India [SBI] — Refund of failed debit card transaction paid towards passport Fee

I have applied for appointment at indore psk for passport two times on 26 & 27 Feb 2017 . Amount got deducted from my IDBI bank account but transaction status was failed . I have mailed three times at customercare.[protected]@sbi.co.in but did not get any response. It has been 23 Days now and i have not got refund of My amount. Please refund my amount as soon as possible.
Application Reference Number -
17-[protected]
date of transaction - 26& 27 Feb
Total amount - Rs 3024 ( Rs 1512 each time )
Applicant name - Roma thakur