[Resolved]  State Bank Of India [SBI] — refund processed by amazon but not credited by sbi

Address: Howrah, West Bengal, 711204

Dear sir/ma'am,

A refund of rs 499 was successfully initiated on 3rd july 2018, by amazon, through the neft mode. However, it did not reflect in my account, even after 10 days (27 days till now). I called the sbi customer care several times but all were in vain. They provided me with no resolution. Neither did they file 'charge dispute' nor did they accept the reference number provided by amazon to locate the refund. I even contacted home branch but i felt completely helpless. These small scams are happening even after the digitalisation and transparency on the banking industry. If such things happen, then how can we rely on online transactions. Please look upon this matter asap. I am totally disappointed with such negligence on sbi's part.

Sbi transaction details - payment to amazon:

Payment mode - debit card
Transaction id - sbipg nu[protected]amazon mumbai
Date of transaction - 31st july 2018
Amount of transaction - ₹ 1, 294
Amount of refund, not processed - ₹ 499
Amazon refund reference number - 596330

Please let me know in case of any other details needed.