State Bank Of India [SBI] — regarding bounce charges

Address: 226025

I am gazetted defence officer in ministry of defence and posted in lucknow. I have an s/b account ([protected]) in sbi south city raibarely road lucknow. I had issued a cheque (Chq no. 596781 dated 18.03.2017) amounting rs 18620/- for payment of school fee in favour of lucknow public school, which was dishonoured by the bank imposing penalty of rs 150/-.in cheque return memo reason is given "kindly contact drawer/drawee bank and present again'. I had contacted to my branch with returned cheque but they informed & confirmed me that there is no issue regarding clearance of cheque as balance & signature etc is all ok. Despite making complaints no fruitful result come out and i had to pay rs 150/- penalty. It is quite surprising that after passing more than 03 months no action has been taken yet.
It is therefore requested kindly do the needful and take an immediate action to return the amount of penalty as the individual is not responsible for any fault for which i had to suffer mentally as well as financially.
Details in cheque return memo issued by union bank of india cheque trunction system service branch delhi is truncating branch:[protected] and presenting branch :[protected] service branch lucknow and processing date is 10.04.2017.
Ubi account no. [protected], batch no. 4775465, batch order no. 1, cheque no. 596731 dated 18.03.2017, cheque amount rs 18620/-, item sequence no. [protected], drawee bank state bank of india, drawee branch name vibhuti khand (Svk), return code is 05, return reason is"kindly contact drawer/drawee bank and present again".
I will thankful to you.

Regards
Pradeep gupta
Asstt accounts officer
Pcda (Cc) lucknow
Ministry of defence
Mob no. [protected]
Email: [protected]@yahoo.co.in