State Bank Of India [SBI] — Regarding my bank account transfer

Address: Jabalpur, Madhya Pradesh, 482001

Initially my bank account was in new katni (Mp) (Ifsc 4936).
I requested at katni branch (Ifsc4936) for transferred account to jabalpur (Ifsc-390). And soon after my account transferred jabalpur (Ifsc390).
When i requested to issue new atm card (As old outdated/expired), bank personnal told your account's cif number is transferred to mathura (Up) sbi branch. And you should again transfer your cif from mathura to jabalpur branch, until otherwise you can't issue atm card.

I didn't understood when i requested at katni sbi to transfer my account jabalpur branch, then why my account cif transferred to mathura sbi branch.

If there is any clerkage mistake by sbi personnal, then why should i adwised by sbi authority to go mathura and arrange retransfer.