State Bank Of India [SBI] — regarding my internet transactions & customer service

Kiran Kumar Mennidi

from Hyderabad, Telangana

Oct 5, 2017

Address: East Godavari, Andhra Pradesh

I am staying in hyderabad, whenever i do a internet banking transaction, used to get otp. My internet banking was compromised and the amount was transferred without otp on 13th jun'17 in a series of transactions. I made complaint online and in the branch also, till now there is no response. 3 months happened they don't even bother to consider my compliant as well, how many times i had complained by sending e-mail or called to the branch, sbi rajahmundry, kambala tank branch. My account no:[protected]. Government saying to go for digital india, where is the safety and security here. I would tell everybody not to go for digital india. Please consider my compliant and take action.

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State Bank of India [SBI] customer support has been notified about the posted complaint.

Dec 11, 2017

Updated by Kiran Kumar Mennidi Hi,

Status about my complaint. I had lodged a complaint at cyber police, Gachibowli, Hyderabad(Complaint No: 1362/CCPS/CYB/2017)on 14/6/2017. Cyber police tracked down and gave the information about the person(Account NO:[protected], IFSC: SBIN0007036), they said the account is in freeze and not able to process further.

I have been following up with State bank of India, they just provided the transaction id's(mentioned below) where that amount was transferred but not moving further about my complaint or not trying reverse those transactions. I had asked State Bank of India about the person Identity, they didn't provide the details and not at all cooperating to the cyber police. In this process, It seems to be either the State Bank of India is supporting that person or compensating their losses by maintaining these kind of fraudsters, I think my complaint also trashed. How many times I had followed up they didn't replied me. Is the Reserve Bank of India checking the banks or itself a charioteer in these kind of issues.

These fraudsters are making lakhs of money by collecting very small amounts from every customer, but, the State Bank of India is not even trying to take a complaint from the customers and block them. State Bank of India is absolutely supporting or cooperating to those fraudsters.

Please let me know about my complaint status and about the transactions ASAP.

13-Jun TO TRANSFER-INB SBIBUDDY [protected]IGAB LVZUI2 TRANSFER TO 459
13-Jun TO TRANSFER-INB SBIBUDDY [protected]IGAB LVZWQ4 TRANSFER TO 459
13-Jun TO TRANSFER-INB SBIBUDDY [protected]IGAB LWACR9 TRANSFER TO 459
13-Jun TO TRANSFER-INB SBIBUDDY [protected]IGAB LWAAK1 TRANSFER TO 459
13-Jun TO TRANSFER-INB SBIBUDDY [protected]IGAB LWAMS9 TRANSFER TO 459
13-Jun TO TRANSFER-INB SBIBUDDY [protected]IGAB LWAOA5 TRANSFER TO 459
13-Jun TO TRANSFER-INB SBIBUDDY [protected]IGAB LWAPM7 TRANSFER TO 459
13-Jun TO TRANSFER-INB SBIBUDDY [protected]IGAB LWALS2 TRANSFER TO 459
13-Jun TO TRANSFER-INB SBIBUDDY [protected]IGAB LWAZY0 TRANSFER TO 459
13-Jun TO TRANSFER-INB SBIBUDDY [protected]IGAB LWAXT8 TRANSFER TO 459
13-Jun TO TRANSFER-INB SBIBUDDY [protected]IGAB LWBLV6 TRANSFER TO 459