State Bank Of India [SBI] — Regarding not redemption of rewards points

Address: Ahmedabad, Gujarat, 380061

Website: SBI credit card

Respected sir
I am using sbi credit card no [protected]and my name is vaibhav. From last four years. As per latest statement my reward points is 8888.

Now redemption gift list i saw their is one gift wild craft bag redemption point required 8000 reward points. I try to redeem for three times from sbi card application and even from browser also but i can't redeem.
Regarding this i called i. Customer care four time they people transfer my call one department to another but not done redeem process.

Please help