State Bank Of India [SBI] — regarding verification of address proof document in c/w issue of aadhar card.

Vishwanath Ballurgi

from Bengaluru, Karnataka

Aug 2, 2018

Address: Bangalore, Karnataka, 560067

Sir, i approached sbi sheegehalli (Ifsc sbi n0041030) branch today 2-8-2018 to get my address changed in my aadhar card (Token number being 14) and accordingly submitted sale deed copy of the flat (Address proof) which was purchased by my son recently where the family including me are living in. The sbi staff asked me to produce original sale deed for verification. I had not brought it since it was in possession of my son who had gone to his office. But i showed my sbi pass book which is open in sheegehalli bank only in which my revised address has already been noted by the bank. They refused to consider it as authentic one. I felt astonished to learn that their own document containing the address is not considerable as authentic one in another transaction in the same branch. This is just a laughworthy matter. When approached, the manager i got the same reply. Aggrieved by this action i am submitting this complaint for consideration and suitable action.

Yours faithfully

(Vishwanath ballurgi)

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State Bank of India [SBI] customer support has been notified about the posted complaint.

Aug 02, 2018

Updated by Vishwanath Ballurgi Sir, I approached SBI Sheegehalli (IFSC SBI N0041030) branch today 2-8-2018 to get my address changed in my Aadhar card and accordingly submitted sale deed copy of the flat which was purchased by my son recently where the family including me are living in. The SBI staff asked me to produce original sale deed for verification. I had not brought it since it was in possession of my son who had gone to his office. But I showed my SBI pass book which is open in Sheegehalli bank only in which my revised address has already been noted by the bank. They refused to consider it as authentic one. I felt astonished to learn that their own document containing the address is not considerable as authentic one in another transaction in the same branch. This is just a laughworthy matter. When approached the Manager I got the same reply. Aggrieved by this action I am submitting this complaint for consideration and suitable action.