State Bank Of India [SBI] — Request for 16 digit card number

Address: Shajapur, Madhya Pradesh, 465001

Dear sir,
My debit card 16 digit number has been erased automatically now i want it to use software and app.
So i went to my branch office consult my problem to officer. But he did not give proper answer to my problem. He said that you have to block your card and reissue it.
And as my knowledge bank can give the 16 digit number to responsible person